How To Easily Check Who Left You A Bad DSR On eBay
Even if you are viewed by many as the perfect seller, and you rarely/never receive just 1 or 2 stars from customers, you’ll probably get this message from eBay sooner or later:
“Thanks for being a great seller. eBay has protected your seller performance status.
You received multiple low detailed seller ratings or claims from a small number of buyers, which is inconsistent with your excellent performance on eBay. We have excluded these ratings from consideration in your performance evaluation.”
This happens to me every once in a while and it is frustrating because the story is always the same: it was a low cost item that was shipped within one day, at the exact postage cost and with an email to confirm shipping, but there was no communication from buyer regarding a problem. These are the grumpy (to be nice) buyers. Fortunately, most buyers are nice and decent people.
eBay may have you believing that everything is anonymous these days, and that it is therefore impossible to keep track of who left you bad DSR to protect yourself, but this is not the case at all. While it is true that the site is limiting user options and they do appear to be making it harder to check out other buyers’ behavior – such as the recent decision to remove the ability to view previous purchases – you can still check the DSR that has been left for a specific transaction and use it to your advantage. For example, research into my own DSRs and feedback left by those users for other sellers was very telling, because of their use of soft positive comments and negative critiques disguised as positives, and this led me to take action to protect myself against future transactions from these buyers.
Monitoring ratings is possibly the last resort, for protecting yourself against problem buyers.
Despite eBay’s attempt to create anonymity and limit options, there is still one last chance to protect yourself from those negative buyers that will otherwise ruin your top rated seller status and power seller discount. By following these tips, you too can track those impossible to please buyers. The 1 stars and 2 stars givers, that no matter what will never be happy. Make sure you spot them before they are back into your store! You don’t need them as customers!
Steps to check who left you a bad DSR On eBay
#1 – use transactions to create a perfect base.
The first step here is to pick 10 transactions where you are sure of 5 stars across the board and copy down the transaction IDs. These IDs can either be one example from ten positive buyers or ten separate purchases from one reliable buyer. From there, go into your seller dashboard, find the “see your report” link and click on it to create a new report (fig. 1).
Then select “item numbers” from the drop down menu and add your 10 pre-selected transaction ids, separated by commas. Finally, give it a title and click run! This usually only takes a few minutes so you can refresh the page until you see your report is ready to view (Fig. 2 and 3).
Now, one of two things will happen here: either you were lucky in picking your transactions and you got your “perfect 10” straight away (you got 5 stars everywhere) or one of the ratings was a little off and this meant the final rating fell short. Keep trying with different transactions until you have this “perfect 10″ list and then save it for future reference.
#2 – once you have your perfect, 5/5 base, use it to your advantage!
Once you are sure that you have a base with a perfect score you can use this as a template for comparisons. By changing or adding one transaction to the list you will be able to see if you were given bad DSR because if you no longer have 5 stars on the four elements, you will know that this particular buyer hit you with a low rating. To do this, use the drop down menu next to your report and select “run similar”. Then add the transaction id you want to check to your “perfect 10″. Run report. Wait a bit and check result (Fig. 5).
From there you can expand the rating distribution link to see what star ratings you were given. Remember that 1 and 2 stars are damaging! So pay attention to the link distribution (Fig 6).
If you have 1′s and 2′s, and the buyer left positive feedback, report them to eBay. Remember, the more sellers that report them, the better the chance that the buyer will take note and that they’ll get warnings or even suspensions. The few DSR “dingers” I’ve come across have a long track of doing this (soft positive is a good telltale). And eBay does act, not always, but they do. If no one reports, they’ll keep doing it. Ebay do have safeguards in place as well to protect you against the “dinger happy”: read the “fair performance evaluation” part here Seller performance standards
By the way, never try to communicate with a buyer that left you the low DSR: just block, report and move on! To block them, go to your block bidder list here: eBay BBL
You do not have to feel defeated by DSRs, but make sure you never deal with a buyer who pull this crap ever again!
I hope this guide on how to easily check who left you a bad DSR on eBay has offered some useful tips on protecting yourself and provided some hope for those sellers that feel frustrated by these seemingly anonymous buyers. Again, this just my opinion on the subject; what’s your experience with detailed seller ratings? Do you check who left you a bad DSR on eBay?